Below are answers to commonly asked questions. If you don't see what you're looking for, please contact us . Click on the question to see the answer.
Ordering
As we process and ship orders quickly (12-24 hours during business week), it is unlikely that we'll be able to make changes to your order after you submit it. If you would like to try to update your order, please contact us.
We accept all major credit cards: Discover, Visa, Mastercard, and American Express.
Yes, we use industry standard SSL encryption to protect your personal information during checkout and contact forms.
At this time, our website only accepts orders in the USA.
Sure, we offer a huge quantity discount. Please contact us if you are interested in buying in bulk. We also offer truckloads and pallets at our facility.
Delivery & Curbside pickup
Not at the moment.
Curbside makes shopping quick and easy. Just place your order with the Curbside pickup option. We’ll notify you when your order is ready for pickup. Swing by the store and we’ll bring it to your car. Best of all, it’s completely free!
You’ll be asked to provide the pickup person’s name, email address and phone number. They’ll need to show their ID and the order number during the Curbside Pickup process at the store. Only you — or the person you’ve told us will pick up your order — can pick up your items.
We’ll send you a text message and email when your order is ready for pickup.
Most orders are delivered within 24 hours during the business week and delivered within 1-5 days depending on delivery method and receiving address.
No changes can be made once your order is placed. If you have a problem with an order, please email help@jimenemrdiscount.com for assistance.
Within 15 days of purchase. Contact us if you need to extend.
Returns
Unfortunately we currently do not offer Please view our returns policies for additional information on returns. Just contact us if you need to return anything.
Yes, we offer a 15 day return policy if your product is defective for in store credit. Bring your proof of purchase with you.
General Questions
Monday - Friday: 6:00am - 5:30pm
Saturday: 10am - 4pm
Sunday : Closed
Saturday: 10am - 4pm
Sunday : Closed
6425 English Ave, Indianapolis, IN 46219